Terms & Conditions

Thanks for using our products and Web services (“Web Services”). The Web Services are provided by Extol Softech. By using our Services, you are agreeing to these terms. Please read them carefully.

We provide Web services to consumers using web-based tools and software as well as through telephone support of our users. These tools help to deliver Web Services to our Customers. We require certain information and permissions from you to provide these Web Services. Our website terms and conditions has been designed for use on websites and its respective Services, including those with with basic interactive features. It includes, amongst other things, a licence specifying how the website may be used and its related Content. It is suitable for websites featuring payments:By Using our Website Services you agree to our T&C’s.

1. Support Services

A. Extol Softech will provide Customer with unlimited telephone and email support assistance (“Support Services”) for the full term of the Support Agreement(s), depending on Support Agreements(s) purchased. Term(s) begin upon Extol Softech receipt and acceptance of Customer’s order of Support Services (“Commencement Date”).

B. Phone and email support is available Monday through Friday, 7:00 am to 5:30 pm Mountain Time – excluding weekends and observed Canadian Holidays. Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond the control of Extol Softech. Phone support requests will be handled in the order in which they are received. Agreement-based email support requests will be processed within one (1) business day.

C. Support Agreements will be directly associated to the Extol Softech software product (“Product”) license key. Customer will be required to provide the Product license key and/or Support Agreement ID prior to receiving support

2. Restrictions

A. Service and support will be provided, to Customer in accordance with the terms indicated in this document and on Extol Softech website. Extol Softech has no obligation to provide service or support until Extol Softech has received full payment for the Support Agreement(s). Terms, conditions, support features, procedures, pricing and support availability for future periods are subject to change at any time without notice and are available on Extol Softech website. Customer will be provided Support Services only for the Extol Softech software product (“Product”) in which the Support Agreement was purchased. Support availability for a particular Product version is subject to change at any time without notice.
B. Extol Softech may limit or terminate support service to, or may elect not to renew additional support if Customer uses the service in an irregular, excessive, abusive or fraudulent manner or uses Product(s) with third party software that is determined at Extol Softech sole discretion to be incompatible. Examples of such use include a high number of support requests that concern previously resolved issues and/or general usability, repeated posing of questions to which the answer is readily found in Product documentation, and discussion of issues that are not related to technical support. Coverage is non-transferable and is valid for the Customer only. Resale or transfer of support plans is strictly prohibited, and will be grounds for termination or non-renewal of support.
C. Extol Softech is not responsible for any lost or corrupted software or data. Extol Softech strongly recommends that Customer maintain a complete data backup and disaster recovery plan.

3. Returns

Extol Softech may change this policy without prior written notice at any time, at Extol Softech sole discretion. Please refer to Extol Softech website for a current return policy. Customer may cancel this Agreement within 30 days of receipt. Any refund will be determined by Extol Softech based on the passage of time and/or the number of support incidents at Extol Softech discretion. Customer must contact the Extol Softech Customer Service department for return processing and may not cancel this Agreement after thirty (30) days of receipt except as provided by any applicable provincial or federal law which may not be varied by agreement.

4. Dispute Resolution

The parties will attempt to resolve any claim, or dispute or controversy (whether in contract, tort or otherwise) against Extol Softech, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, “Extol Softech” ) arising out of or relating to this Agreement, Extol Softech advertising, or any related purchase (a “Dispute” ) through face to face negotiation with persons fully authorized to resolve the Dispute or through mediation utilizing a mutually agreeable mediator, rather than through litigation. If the parties are unable to resolve the Dispute through negotiation or mediation within a reasonable time after written notice from one party to the other that a Dispute exists, the Dispute will be settled by binding arbitration in accordance with the then current CPR Rules for Non-Administered Arbitration. The Arbitration will be conducted before three (3) independent and impartial arbitrators. Extol Softech will appoint one (1) arbitrator and the other party or parties will appoint one (1) arbitrator. The two (2) appointed arbitrators will then select a third arbitrator, who shall be the presiding arbitrator. The arbitration hearing shall take place in Texas. The arbitrators shall base their award on the terms of this Agreement, and will follow the law and judicial precedents that a United States District Judge sitting in the county of Tarrant would apply to the Dispute. The arbitrators shall render their award in writing and will include the findings of fact and conclusion of law upon which their award is based. Judgment upon the arbitration award may be entered by any court of competent jurisdiction. The existence or results of any negotiation, mediation or arbitration will be treated as confidential. Notwithstanding the foregoing, either party will have the right to obtain from a court of competent jurisdiction a temporary restraining order, preliminary injunction or other equitable relief to preserve the status quo or prevent irreparable harm, although the merits of the underlying Dispute will be resolved in accordance with this paragraph.

5. DISCLAIMER OF ALL WARRANTIES

Extol Softech MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SUPPORT, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION WITH RESPECT TO THE PERFORMANCE OF ANY HARDWARE OR SOFTWARE USED IN CONDUCTING SERVICES, OR ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS CONCERNING THE RESULTS TO BE OBTAINED FROM THE SUPPORT OR THE RESULTS OF ANY RECOMMENDATION Alt-N MAY MAKE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES CONCERNING THE PERFORMANCE, MERCHANTABILITY, SUITABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DELIVERABLES OR OF ANY SYSTEM THAT MAY RESULT FROM THE IMPLEMENTATION OF ANY RECOMMENDATION Extol Softech MAY PROVIDE. Extol Softech reserves the right to modify its warranty retroactively at any time, at its sole discretion.

6. LIMITATION OF LIABILITY

Extol Softech DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. Extol Softech WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF THIS SERVICE, Extol Softech IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SUPPORT UNDER THIS AGREEMENT.

7. Other Documents

These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s), except as otherwise noted. Any attempt to alter, supplement or amend this document or to enter an order for product(s) or services and support that are subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Extol Softech.

8. Governing Law

This Agreement shall be governed by the laws of the State of Texas. For the purpose of resolving conflicts related to or arising out of this Agreement, the parties expressly agree that venue shall be in the State of Texas only, and, in addition, the parties hereby expressly consent to the exclusive jurisdiction of the federal and state courts in the State of Texas.

9. Waiver

The failure of either party to enforce at any time or for any period of time the terms of this document shall not be construed as a waiver of such terms or the rights of such party thereafter to enforce each term contained herein.

10. Sever-ability

If any term or condition is held void or unenforceable, it shall be severed, and every other provision shall be enforced as if the void or unenforceable term or condition had never been a part hereof. The parties agree the court is entitled to read the otherwise invalid provision as narrowly as is necessary to make it valid and enforceable. Both parties hereby agree such scope may be judicially modified accordingly in any enforcement proceeding. Both parties agree that the covenants contained herein are necessary for protection of legitimate business interests and are reasonable in scope and content.